Online Services

You are automatically registered for CS Online when you sign up for your New Cave Shepherd Card. If you need your password reset, feel free to contact our Customer Services Department.

Customer Service
Live Chat

Change of Information

If your contact details have changed recently, update your information here to ensure you don’t miss out on any new important updates.

Change Of Information Form

Travel Advisory

About to go abroad? Inform us to avoid suspicious activity and disruption to your service.

Travel Advisory Form

Need An Increase In Your Credit Limit*?

Simply complete the form below and submit it to us. We will aim to process and respond to all online requests within two (2) business days. Alternatively, feel free to visit our Broad Street Card Centre. Apply for your credit limit increase here:

Credit Limit Increase Form

*Remember, you must first satisfy your minimum payments for six (6) consecutive months to qualify for a credit limit increase.

Dispute Transaction

Need to dispute a transaction that appears on your card?
Prior to the submission of a dispute form, kindly liaise with the merchant directly in order to have the issue rectified.

Dispute Form

Declaration of Source Funds

A Declaration of Source Fund Form is required to be completed by all account holders making payments of Ten Thousand Dollars ($10,000.00) and above to their Cave Shepherd Card account.

Declaration Form