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Payce Digital Contactless FAQs
Your Payce Digital Card carries contactless payment technology which allows you to make payments at contactless enabled checkout terminals by simply waving or tapping your Card to initiate payment.
You will receive your new contactless Payce Digital Card in the mail when your existing Card expires.
Simply look for the contactless payment symbol on the checkout terminal; if the terminal accepts contactless payments, tap your contactless Payce Digital Card on the terminal, you can also wave above the terminal to initiate the payment. Once approved, the terminal will beep to confirm a successful payment transaction.
Your contactless Payce Digital Card can be used at any merchant who carries a contactless payment terminal. If the merchant does not carry a contactless enabled device, you may still proceed with your payment by either swiping or inserting your Card.
Payce Digital Payments can be made at the following locations:
- One + Haggatt Hall Payment Center | 8:00am – 4:30pm
- Broad Street Payment Center | 8:30am – 5:00pm
- SurePay Barbados*
For your added convenience, the following online options are available:
- CIBC FirstCaribbean Online Service*
- Scotiabank Barbados Online Service*
- RBC Royal Bank Online Service*
- Barbados Public Workers’ Co-Optima Connect Service*
- SurePay Online*
- FirstCitizens Bank Online Service*
- Republic Bank Barbados Online Service*
*kindly note that payments via our Bill Payment Partners may take 1-2 days for processing.
Also, please be advised that any Cardholder making a payment of $10k or more to their Payce Digital Account is required to complete and submit the Declaration of Source Funds Form within 7 business days. In the event that the form is not submitted within the allotted time, the account will be suspended until the form is subsequently received.
Very secure! Payments made with your contactless Payce Digital Card are protected with the same technology as Chip & Pin.
Contactless payments are extremely quick and easy which makes them ideal for payments at fast food restaurants, supermarkets, cinemas and more. They are also very secure as each contactless transaction generates a one-time usage code which protects your payment information.
Yes! Each contactless card carries an EMV chip which adds an extra layer of security and interacts securely with contactless terminals. Sensitive information such as your CVV number, PIN etc. cannot be accessed by hackers.
No. There are key steps which have to be taken such as confirmation of the purchase amount, in addition to your verification of the amount which has been entered into the contactless terminal.
Even though it may look easy to initiate a transaction, contactless cards carry limits on the value of transactions, which may prompt for additional information such as your PIN if the amount goes over an unspecified amount. Nevertheless, you are advised to contact the Payce Digital office immediately by using the numbers at the back of your Card, if you lose or misplace your Card.
Additionally, we advise you to register for transactional alerts which notifies you of any unauthorized transactions which are made on your account.
We advise you to always be vigilant, however, in the event that your card is compromised the Card will be immediately blocked and an investigation launched. A new contactless Payce Digital Card will then be reissued.
Card PIN Selection FAQs
A PIN is a four (4) digit Personal Identification Number which is uniquely linked to your Payce Digital Card. This PIN is required to initiate payments at any Chip & PIN enabled terminal and for ATM withdrawals.
Your PIN was initially provided to you when you became a Cardholder, to be used in the process of ATM withdrawals.
Yes, your current PIN will continue to work, however, you now have the ability to change your PIN at your convenience. Please note that once a PIN has been changed, the old PIN becomes invalid.
You can gain access to a new PIN by following these simple steps:
- Log into your Payce Digital Online account at www.paycedigital.com
- Select “Preferences”
- Then select “Change PIN” under “Card Online PIN”
- Enter your chosen four (4) digits and then select “Update”
- Once confirmed an “Online PIN has been changed” message will be displayed.
If you require a new PIN, simply log into your Payce Digital Online Account and follow the steps provided above to generate a new PIN.
No. Simply log into the Payce Digital Online portal where your credentials will be verified. This will allow you to freely create a new PIN.
When you initiate a PIN change via the Payce Digital Online portal, the change is enforced immediately, allowing you instant access for POS purchases.
There are no restrictions on the number of times you can change your PIN online.
No, your PIN is only required for POS transactions or if you wish to make withdrawals at a ATM.
In the event that the merchant’s terminal is not Chip & PIN enabled, you will be asked to confirm the transaction by using your signature.
No. You must never share your PIN details as it must be protected at all times. If you suspect that someone has identified your PIN number, you are advised to log into the Payce Digital Online portal and immediately change your PIN.
Creditor Life Insurance FAQs
All Payce Digital Account holders between the age of 18 and 65 are registered under the Creditor Life Plan.
No need to apply! All Payce Digital Account holders are automatically registered for the program.
The premium rate is .25ȼ per $100 per month of the outstanding loan balance at the end of the prior month for a single Cardholder. For example, if your account balance at the end of July is $1,550, a total premium of $3.88 will be charged to your Payce Digital account during the month of August.
The outstanding balance on your Payce Digital account will be repaid if you become disabled due to Short-Term or Long-Term illness or in the event of death.
No, the coverage is only applicable to the principal Cardholder.
No. Medical evidence is not required for this insurance.
The premium will be charged directly to your Payce Digital account each month, once you have an outstanding balance at the end of the previous month.
No, you will not be required to reapply and you will only be charged a premium if you incur a balance on your account.
The Creditor Life Plan is a benefit and feature of Payce Digital. As a result, the Payce Digital Card cannot be activated without the Creditor Life Plan.
Loyalty Rewards FAQs
No. Payce Digital Cardholders have been automatically entered.
Yes. Any Payce Digital Cardholder (Classic/Gold) whose account is in good standing are eligible to participate.
No, your continued usage of the Payce Digital Card and App will count towards your transactional activity.
Account activity will be tallied and disbursed under the following schedule:
| Transactional Activity Period | Rewards Issuance Period |
| April – June | July – September |
| July – September | October – December |
| October – December | January – March |
| January – March | April – June |
You can monitor your transactions via the Payce Digital App or from your Payce Digital Online Account.
If you have been selected to receive a reward, you will receive congratulatory communication from Payce Digital.
Simply click the link provided in your congratulatory communication and select from the reward options available.
You are only permitted to select one (1) reward voucher.
Unfortunately, rewards selections are final once issued and cannot be exchanged.
No, reward vouchers will be distributed electronically; in the event that we are unable to release to your email or mobile device, a physical voucher will be sent via the mail.
Once your reward has been selected and distributed, an expiration date will be provided on the individual reward; based on the reward chosen, this date should be acknowledged and adhered to.
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